Shipping FAQ

When will my order ship?

In order to offer the extensive range of papers/products that we do, some products are housed offsite and may require 1-6 business days to be collected before your order ships. If you are in a hurry to receive your items, please contact us to check stock before placing your order. In the very rare event that we run out of something included in your order, you will be issued a full refund for that product(s) when your order ships.

Free Sample Paper Shipping to Canada and the USA:

Our 8.5x11” paper samples are shipped free to you by standard letter mail. If you require faster/trackable shipping please select one of the paid shipping options for your samples.

International Orders – Customs Charges:

Import duties, taxes and charges are the responsibility of the buyer and are not included in your shipping cost. These are calculated by customs as your shipment enters its destination country and are completely beyond our control. Please check with your country’s customs office to determine what these additional costs may by prior to purchasing.

Shipping Cost Considerations:

All shipping costs are automatically calculated by our shipping partners and The Paper Place reserves the right to re-quote shipping costs if we discover the actual fees vary considerably from those calculated at checkout. You will be notified of any cost changes and have to ability to approve them before your order is shipped.

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