Curbside Pick-Up?

We offer curbside pick-up, find out more...

When will my order ship or be ready for pickup...

Does it contain Japanese papers?

In order to offer the extensive range of papers that we do, some products are housed offsite and may require 1-7 business days to be collected before your order ships or is ready for pickup. If you are in a hurry to receive your items, please contact us to check stock before placing your order. In the rare event that we run out of something included in your order, you will be issued a full refund for that product(s) when your order ships.

If your order does not contain Japanese papers?

We aim to have all other orders ready to ship or pickup within 1-4 business days.

What happened to your free shipping on 8.5 x 11" sample papers?

In the past we offered free shipping for sample papers within North America with the intention that customers would order a small amount of them for testing before purchasing full sheets and that we could fit those papers into an envelope and send them regular lettermail through Canada Post.

Over the last few years we have noticed that instead that customers were ordering large amounts of paper to make use of the free shipping offer and, due to the weight of these orders, they exceed the weight limit for lettermail and we ended up having to pay to ship them instead. We have also had an increasing number of lettermail envelopes go missing after they have been shipped and, as they are not tracked, we cannot make a claim with Canada Post for these and have had to reship those orders at our own cost.

After examining the offering and realizing that we were consistently losing money on these orders due to the shipping/replacement costs we were absorbing, we have now included the samples papers in with all other products that require shipping. Thanks so much for your understanding.

Does Canada Post ship to the US or Worldwide:

Yes, Canada Post will ship to the US and Worldwide. Once it crosses the border to the US it will be transferred to USPS for delivery. Once it leaves Canada for other international destinations it will be transferred to the local delivery service from your country.

International Orders – Customs Charges:

Import duties, taxes and charges are the responsibility of the buyer and are not included in your shipping cost. These are calculated by customs as your shipment enters its destination country and are completely beyond our control. Please check with your country’s customs office to determine what these additional costs may by prior to purchasing.

Shipping Cost Considerations:

All shipping costs are automatically calculated by our shipping partners and The Paper Place reserves the right to re-quote shipping costs if we discover the actual fees vary considerably from those calculated at checkout. You will be notified of any cost changes and have to ability to approve them before your order is shipped.