When will my order ship/be ready for local pick up?
Hello! Please see processing times below for ordering through our website. Please keep in mind we are operating with minimal staff for safety reasons.
IF YOUR ORDER CONTAINS JAPANESE PAPER: 1-7 business days
In order to offer the extensive range of papers that we do, some products are housed offsite and may require 1-7 business days to be collected before your order ships or is ready for pickup.
If you are in a hurry to receive your items, please contact us to check stock before placing your order. In the event that we, or our supplier, run out of something included in your order, you will be issued a full refund for that product(s) when your order ships.
IF YOUR ORDER DOES NOT CONTAIN JAPANESE PAPER: 1-4 business days
We aim to have all other orders ready to ship or pickup within 1-4 business days. As much as possible we are fulfilling orders in the order we receive them which includes pulling, packaging & shipping large international paper orders in addition to our smaller local pickups.
We are doing this with a small staff working around the clock and unfortunately cannot, in fairness to our other customers, prioritize certain orders over others.
We thank you for your patience and understanding!