Job Title: Assistant Manager (Full-time)

Reporting to: General Manager

Welcome to The Paper Place – a unique hub of creativity and inspiration in Toronto, dedicated to all things paper! From exquisite handmade sheets to innovative craft kits, we have been providing our community with an eclectic array of paper products for over a decade.

We are currently seeking a passionate, creative, and detail-oriented individual to join our team as a full-time Assistant Manager. In this role, you will be the backbone of our day-to-day operations, orchestrating a symphony of tasks that ensure our store remains a haven for our loyal customers.


Staff Development and Training

  • In collaboration with the General Manager, take an active role in the onboarding and training of new staff, ensuring they are equipped with the knowledge and skills to perform their roles effectively. This includes training on our product lines, store policies, customer service standards, and operational procedures.
  • Act as a mentor and coach to the store team, providing regular feedback to help staff improve their skills and meet their potential. Create a positive and supportive work environment that encourages staff to excel.
  • Promote a culture of continuous learning and improvement, encouraging staff to share their insights and ideas on how to improve the store operations and customer experience.
  • Recognize and celebrate staff achievements and successes, fostering a sense of team cohesion and morale.

Customer Service

  • Embody and uphold our commitment to exceptional customer service, fostering a welcoming and inclusive atmosphere.
  • Resolve escalated customer complaints with grace and efficiency, adhering to our return and exchange policies.
  • Respond to customer inquiries via phone and email with professionalism and creativity.

Product Management

  • Collaborate closely with our main supplier for weekly orders and new additions, maintaining the high-quality selection our customers love. 
  • Ensure new paper samples are promptly showcased in our binders, sparking inspiration for our customers.

Store Displays

  • Arrange captivating store and window displays that showcase the beauty of our products and ignite the imagination of passersby.


  • Organize and coordinate a regular schedule of creative workshops, acting as the liaison for guest instructors, and managing the registration system.


  • Handle inquiries from media and stylists for product donations and discounts, becoming an ambassador for our brand.
  • Manage donation requests, thoughtfully distributing contributions within our yearly budget.

Store Maintenance

  • Oversee the maintenance of our creative sanctuary, ensuring all staff are contributing to a clean, organized, and inviting environment.


  • Conduct bank deposits and manage in-store change, ensuring the smooth financial operation of our store.


  • 2-3 years experience in a retail management position.
  • Exceptional customer service, management, and communication skills.
  • Demonstrated ability to manage a high volume of tasks with creativity and efficiency.
  • A passion for creativity and an appreciation for the beauty and versatility of paper.

At The Paper Place, we believe in the magic of creativity, the joy of discovery, and the power of paper to bring these together. If you share our passion and are eager to contribute to our community of creators, we would love to hear from you. Apply today and take the first step towards joining our paper-loving family!

To submit your application, please submit a cover letter and resume to us at info(at)